Terms of Service
The following terms govern the use of the in-sync.io website and all services provided by INSYNC. Please read them carefully - by using the service, you agree to these terms. This is a courtesy translation. The German version is legally binding.
Last updated: Last updated: May 11, 2026
I. Definitions
A. The "Agreement" refers collectively to all terms, conditions, and notices contained or referenced in this document (the "Terms of Service" or the "Terms"), as well as all other operating rules, policies (including the INSYNC Privacy Policy, available at in-sync.io/privacy-policy), and procedures we may publish from time to time on the website. B. The "Services" refer to the applications, software, products, and services provided by INSYNC. C. The "Website" refers to the INSYNC website at in-sync.io, as well as all content, services, and products made available by INSYNC on or through the website. This also includes INSYNC-operated subdomains of in-sync.io. INSYNC-operated websites may occasionally contain different or additional terms of service. In the event of a conflict between such additional terms and this Agreement, the more specific terms for the relevant page or service shall prevail. D. "User," "You," and "Your" refer to the natural person, company, or organization that visits the website or uses the services. A user must be at least 14 years old. E. "INSYNC," "We," and "Us" refer to INSYNC (see Section G.) and our affiliates, directors, subsidiaries, contractors, licensors, officers, agents, and employees. F. "Content" refers to content displayed or made available through the website, including but not limited to text, data, articles, images, photographs, graphics, software, applications, designs, features, and other materials available on the website or otherwise through the services. "Content" also includes services. "User-generated content" is content, written or otherwise, created or uploaded by our users. "Your content" is content you have created or own. G. INSYNC is not a separate legal entity, but a brand owned and operated by EL Industries GmbH, a company registered in Germany. The registered office of EL Industries GmbH is located at: Reiserdorf 147, 92721 Störnstein, Germany. All references to INSYNC in these terms of service, including but not limited to services, policies, and agreements, refer to EL Industries GmbH and its operations under the INSYNC brand.
II. Permitted Use
A. Compliance with Laws and Regulations Your use of the services must not violate any applicable laws, including copyright or trademark laws, export control laws, or other laws in your jurisdiction. You are responsible for ensuring that your use of the services complies with applicable laws and regulations. B. Content Restrictions You agree that you will under no circumstances upload, post, host, or transmit content that: • is unlawful or promotes unlawful activities; • is or contains sexually obscene content; • is libelous, defamatory, or fraudulent; • is offensive to an individual or group; • contains or installs active malware or exploits, or uses our platform to distribute such exploits (e.g. as part of a command-and-control system); or • violates the proprietary rights of any party, including patents, trademarks, trade secrets, copyrights, personal rights, or other rights. C. Conduct Restrictions While using INSYNC, you agree that you will under no circumstances: • use our servers, services, or products for excessive automated mass activities of any kind (e.g. spamming) or transmit other forms of unsolicited advertising or solicitations through our servers, such as get-rich-quick schemes; • attempt to disrupt or manipulate INSYNC's servers in a way that could harm our website or services, cause excessive load on INSYNC's servers through automated means, or access INSYNC services beyond your authorization; • impersonate any person or organization, including one of our employees or agents, whether by false affiliation with INSYNC or by fraudulent representation of your identity or the intent of your website; or • violate the privacy of third parties, e.g. by uploading another person's personal data without their consent. D. Service Use Restrictions You agree not to reproduce, copy, sell, resell, or exploit any part of the services, their use, or access to the services without the express written permission of INSYNC. E. Excessive Bandwidth Usage If we determine that your bandwidth usage is significantly excessive compared to other INSYNC customers, we reserve the right to throttle your hosting until you reduce your bandwidth consumption.
III. Copyright Infringement
If you believe that content on our website infringes your copyright, please contact us by email at hello@in-sync.io. If you are a copyright owner and believe that content on INSYNC infringes your rights, please also contact us at hello@in-sync.io. Knowingly sending a false or frivolous takedown notice may have legal consequences. Before sending a takedown request, you must consider lawful uses such as fair use and licensed uses.
IV. Intellectual Property Notice
A. INSYNC's Rights to Content INSYNC and our licensors, providers, agents, and/or content providers retain all intellectual property rights of any kind in and to the website and the services. We reserve all rights not expressly granted to you by this Agreement or applicable law. The look and feel of the website and the services is copyrighted © INSYNC, all rights reserved. You may not reproduce, copy, or reuse any portion of the HTML, CSS, or JavaScript code, nor any visual design elements or concepts, without the express written permission of INSYNC.
V. API Terms
No Abuse or Excessive Use of the API Abuse or excessive use of requests to INSYNC through the API may result in temporary or permanent suspension of your access to the API. INSYNC reserves sole discretion to determine abuse or excessive use of the API. We will make reasonable efforts to warn you by email before any suspension. You may not share API tokens to circumvent INSYNC's access restrictions (rate limits). You may not use the API to download data or content from INSYNC for spam activities. Any use of the INSYNC API is subject to these terms of service and the INSYNC Privacy Policy. INSYNC may offer a subscription-based API access model for users with high data volumes or for resellers of INSYNC services.
VI. Communication with INSYNC
A. Electronic Communication Required For contractual purposes, you (1) agree to receive communications from us in electronic form via the email address you have provided or via the services; and (2) agree that all terms of service, agreements, notices, disclosures, and other information we provide to you electronically satisfy any legal requirement that such communications would satisfy if provided in paper form. This section does not affect your non-waivable rights. B. Legal Notices to INSYNC Must Be in Writing Notices given by email or through INSYNC's support messaging system do not constitute legal notice to INSYNC or its officers, employees, agents, or representatives, in situations where notice to INSYNC is required by contract or by law. Legal notices to INSYNC must be in writing and delivered to INSYNC's legal representative. C. No Telephone Support INSYNC provides support exclusively via email, through communication features within the services, and through electronic messages. Telephone support is not offered.
VII. Disclaimer of Warranties
INSYNC provides the services "as is" and "as available," without any warranty. Without limiting the foregoing, we expressly disclaim all warranties - whether express, implied, or statutory - regarding the services, including but not limited to any warranty of merchantability, fitness for a particular purpose, title, security, accuracy, and non-infringement.
VIII. Limitation of Liability
You understand and agree that we will not be liable to you or any third party for lost profits, loss of use, loss of goodwill or data, or for any incidental, indirect, special, consequential, or exemplary damages - regardless of how they arose - resulting from: • the use, disclosure, or display of your user-generated content; your use of or inability to use the services; • any modification, price change, suspension, or discontinuation of the services; • the services in general or the software or systems that provide the services; • unauthorized access to or alteration of your transmissions or data; • statements or conduct of third parties within the services; or • any other matter relating to the services. Our liability is limited regardless of whether we have been advised of the possibility of such damages, and even if any remedy provided in this Agreement fails its essential purpose.
IX. Indemnification
You agree to indemnify, defend, and hold us harmless from all claims, liabilities, and expenses, including attorneys' fees, arising out of your use of the services - including but not limited to your breach of this Agreement - provided that INSYNC (1) promptly gives you written notice of the claim, demand, suit, or proceeding; (2) gives you sole control of the defense and settlement of the claim, demand, suit, or proceeding (provided that you may not enter into any settlement that does not unconditionally release INSYNC from all liability); and (3) provides you with all reasonable assistance at your expense.
X. Changes to These Terms of Service
We reserve the right to change these terms of service at our discretion at any time and will update these terms of service in the event of such changes. For material changes to this Agreement, we will notify our users at least 30 days before the change takes effect by posting a notice on our website. For non-material changes, your continued use of the services constitutes acceptance of the revised terms of service. We reserve the right to modify or discontinue the services (or any part thereof) temporarily or permanently, with or without notice, at any time and from time to time.
XI. Our Obligations
INSYNC's obligation to begin providing the services depends on you meeting INSYNC's credit criteria. INSYNC will provide the hosting services in accordance with the service description, service-level guarantees, and other specifications in this Agreement. INSYNC will provide any additional services in a proper and professional manner. INSYNC will provide all services in accordance with applicable law.
XII. Your Obligations
You must take appropriate security measures in connection with your use of the services. You must comply with the laws applicable to your use of the services as well as the acceptable use policy. You must cooperate with INSYNC's reasonable investigations of service outages, security issues, and any suspected violations of the Agreement. You must pay the fees for the services on time as set out in the service description or any other agreement between us. In the event of disputes over part of an invoice, you must promptly pay the undisputed portion of the fees and set out the basis of the dispute in writing. Both parties undertake to work together promptly to resolve any disputes.
XIII. Unauthorized Access to Your Data
INSYNC is not liable to you or any third party for unauthorized access to your data or for unauthorized use of the services, unless the unauthorized access or use results from INSYNC's failure to comply with the security obligations set out in Section XI. (Our Obligations) of these Terms or in the service description. You are responsible for the use of the services by your employees, by persons you have allowed to use the services, by persons to whom you have granted access to the services, and by persons who gain access to your data or the services as a result of your inadequate security measures - even if such use was not authorized by you.
XIV. Taxes on Services
A. Sales Taxes Unless expressly provided otherwise in the Agreement or unless otherwise stated on the invoice for the services, all amounts payable to INSYNC under the Agreement are exclusive of any VAT, goods and services tax, sales tax, use tax, property tax, excise tax, similar taxes, import duties, and/or applicable levies (collectively "Taxes"). If INSYNC is legally required to collect taxes in connection with the provision of services, INSYNC will invoice you for those taxes, and you must pay the corresponding tax amount to INSYNC or provide INSYNC with satisfactory proof of your tax exemption. B. Withholding Taxes All payments to INSYNC must be made without withholding or deduction of taxes, unless they are withholding taxes (or similar) on income attributable to INSYNC in connection with the provision of services and which you are required by law to withhold and remit to the competent authority (such taxes "local withholding taxes").
XV. Export Matters
You represent, warrant, and undertake not to possess, use, import, export, or resell the services or any information or technical data provided by INSYNC under this Agreement (and not to permit such possession, use, import, export, or resale) in a manner that would cause INSYNC or its affiliates to violate any applicable export control laws, regulations, or rules of any jurisdiction (including but not limited to those under EU and US law).
XVI. Terms and Fees
Your applicable product-specific terms and the service description contain information on term and renewal, as well as fee and price information.
XVII. Suspension of Services
A. We may suspend services without liability if: • we reasonably believe that the services are being used in violation of the Agreement; • you fail to cooperate with our reasonable investigation of a suspected violation of the Agreement; • there is an attack on your hosted system or your hosted system is manipulated or accessed by third parties without your consent; • we are required by law or by a supervisory or governmental authority to suspend your services; or • any other event occurs in which we reasonably believe that suspension of the services is necessary to protect the INSYNC network or other customers. B. Advance Notice We will notify you of a suspension under this clause at least twelve (12) business hours in advance, unless we conclude in reasonable commercial judgment that shorter or simultaneous notification is required to protect INSYNC or other customers from an imminent and significant operational, legal, or security-related risk. If your hosted system has been compromised, you must remediate the vulnerability before INSYNC restores the system. Upon request, we can also perform this work as an additional service at our standard hourly rates.
XVIII. Termination for Breach
A. You may terminate the Agreement for breach if we: • materially fail to provide the agreed services and do not remedy the deficiency within fourteen (14) days of your written notice describing the deficiency; or • materially breach any other obligation set out in the Agreement and do not remedy the breach within thirty (30) days of your written notice describing the breach. B. We may terminate the Agreement for breach if: • we determine that the information you provided to set up the services was materially incorrect or incomplete; • the person who signed the Agreement did not have the legal right or authority to enter into the Agreement on behalf of the person identified as the customer; • your payment of an invoiced amount is overdue and you do not settle the overdue amount within four (4) business days of our written reminder; • you have made payment arrangements by credit card or third party and the third party does not accept the charge; • you fail to comply with any other obligation set out in the Agreement and do not remedy the breach within thirty (30) days of our written notice describing the breach; • your agreement for another INSYNC service has been terminated for violation of the applicable acceptable use policy. C. Both parties may terminate the Agreement with immediate effect by written notice if the other party (or we reasonably believe that the other party): (i) is unable to pay its debts; or (ii) enters into compulsory or voluntary liquidation; or (iii) enters into a compromise with its creditors or convenes a meeting of creditors; or (iv) has a liquidator, receiver, or administrator appointed (or a corresponding application is filed in court); or (v) for any reason ceases its business activities or takes or suffers a comparable measure indicating that it may be unable to pay its debts ("Insolvency Event"). D. Insolvency Event Notwithstanding any provision to the contrary in the Agreement, fees for the services become immediately due in the event of an Insolvency Event.
XIX. Confidential Information
Both parties undertake to use the other party's confidential information solely in connection with the provision or use of the services, where applicable, to exercise our respective legal rights under the Agreement, when required by law, or as set out below. Both parties undertake not to disclose the other party's confidential information to third parties, except in the following cases: • to our respective service providers, employees, affiliates, suppliers, agents, and representatives, provided that such service providers, employees, affiliates, suppliers, agents, or representatives are subject to confidentiality obligations at least as strict as those set out in these Terms; • to law enforcement or government authorities, where one party reasonably believes that the other party's conduct may violate applicable criminal law; • where required by law; or • pursuant to a court order or other mandatory legal process, with both parties undertaking to give the other party at least seven (7) days' written notice prior to disclosure of confidential information under this clause (or as early as possible notice if seven (7) days' notice is not reasonable), unless prohibited by law.
XX. Publicity
You agree that we may publicly announce that we are providing services to you and that we may use your name and logo to identify you as our customer in promotional materials, including press releases. We will not use your name or logo in a way that suggests endorsement or affiliation.
XXI. Software
A. General You may not copy any software provided by us, except as expressly permitted by this Agreement, nor may you continue to use such software after expiration or termination of the Agreement. You may not remove, alter, or obscure any copyright, trademark, or other proprietary notices that appear on software provided by us. Except as permitted by the terms of an open-source software license, you may not reverse engineer, decompile, or disassemble any software provided by us - unless applicable law expressly permits this, and then only after at least ten (10) days' written notice to INSYNC. B. Customer-Provided Licenses If you use software not provided by INSYNC, you represent and warrant to INSYNC that you have the legal right to use such software. If we have agreed to install, patch, or otherwise manage software for you based on your license with a software vendor (rather than a license between INSYNC and the vendor), you represent and warrant that you have a written license agreement with the software vendor that authorizes INSYNC to perform these activities.
XXII. Recommendations
INSYNC employees may occasionally recommend third-party software or other products and services for your review. INSYNC makes no representations or warranties of any kind regarding such products and services. The use of any products and services not provided by INSYNC is subject to the terms of your agreement with the respective vendor and is at your sole risk. INSYNC accepts no responsibility for the performance, features, or defects of third-party products.
XXIII. Who May Use the Services
You may permit your subsidiaries and affiliates to use the services if you wish, but you are liable for their actions or omissions. INSYNC provides support exclusively to you, not to your customers, subsidiaries, or affiliates. There are no third-party beneficiaries of this Agreement, meaning that your customers, subsidiaries, affiliates, and other third parties have no rights under this Agreement against either party.
XXIV. Data Protection
Both parties undertake to comply with their respective obligations under the Data Protection Act of 1998 ("the Act") in respect of personal data they process or control in connection with the use or provision of the services. In particular - but without limitation - you must comply with the Act in respect of personal data you store or transmit via your hosted system. You agree that INSYNC - subject to the requirements of this paragraph and the obligations set out in Section XXXI. (Assignment / Subcontractors) - may grant its affiliates and subcontractors outside the European Economic Area (EEA) access to personal data you store on your hosted system. For example, we may grant our US affiliates access to your hosted system so that they can provide support to you during our office hours outside the EU. We undertake not to grant access to personal data you store on your hosted system to subcontractors or affiliates outside the EEA unless they meet the following requirements for the entire duration of access: A. Controller For personal data for which we qualify as "Controller" under the Act: the affiliate or subcontractor to whom we transfer the personal data, (i) is located in a country for which the European Commission has issued an adequacy decision, (ii) is located in the United States and has certified to the US Department of Commerce that it adheres to the Safe Harbor Agreement developed in cooperation with the European Union, or (iii) has signed the standard contractual clauses for the transfer of personal data - either: (a) from INSYNC to a processor or (b) from INSYNC to a controller in a country outside the EEA that is not recognized as providing an adequate level of protection. B. Processor For personal data for which we qualify as "Processor" under the Act: the affiliate or subcontractor with access to the hosted system has entered into a data processing agreement with us.
XXV. Service Management Agent
You agree not to interfere in any way with the service management software agents that INSYNC installs on your hosted system. INSYNC commits that these agents will only use a minimal amount of computing resources and will not affect your use of the hosted system. INSYNC uses the agents to track the hardware and software provided by INSYNC in order to manage various service concerns more efficiently.
XXVI. Data Centers
As we continuously improve our data center infrastructure, you agree that we may relocate your servers within data centers, make changes to the provision of services, URLs, and your IP addresses, and introduce new procedures for using the services so that you can benefit from these improvements. We may also make changes to DNS records and zones on DNS servers operated or managed by INSYNC, where we deem this necessary for the operation of the shared network infrastructure. In any case, we will inform you with reasonable advance notice and take all reasonable measures to minimize the impact of such changes on your use of the services.
XXVII. Notices
Your routine communications with INSYNC regarding the services, including a notice of non-renewal, should be sent to hello@in-sync.io. If you wish to give notice regarding termination of the Agreement for breach, an indemnification, or any other non-routine legal matter, you should send it by email and by registered or regular mail to the following address: Legal Department EL Industries GmbH Reiserdorf 147 92721 Störnstein Germany Email: hello@in-sync.io Routine notices from INSYNC regarding the services as well as legal notices shall be made by email, regular mail, or courier. Notices are deemed received at the time of delivery or publication; if that time does not fall on a business day, receipt is deemed to occur at the beginning of the next business day. For the calculation of time periods, the business day on which the notice is deemed received counts as the first day. Notices must be made in German or English.
XXVIII. Ownership of Intellectual Property
Both parties retain all rights, title, and interest in their respective trade secrets, inventions, copyrights, and other intellectual property. Any intellectual property developed by INSYNC during the provision of the services remains the property of INSYNC, unless previously agreed in writing with you that you have an interest in such intellectual property.
XXIX. Ownership of Other Property
You acquire no ownership rights or claims of ownership in the hosted system and have no right to physical access to that system. We acquire no ownership rights or claims to the information you transmit, receive, or store via your INSYNC servers or other equipment or media.
XXX. Infringement of Intellectual Property Rights
If INSYNC or any of its customers is faced with a credible claim that the services infringe a third party's intellectual property rights, and INSYNC cannot reasonably obtain the right to use the infringing element or modify the services so that no infringement remains, INSYNC may terminate the services with reasonable notice of at least ninety (90) days. INSYNC will not be liable in this case for the termination of the services, except for a refund of amounts paid for services not yet used at the time of termination.
XXXI. Assignment / Subcontractors
Neither party may assign this Agreement without the prior written consent of the other party, except that INSYNC may assign the Agreement to an affiliate that has sufficient financial capacity to fulfill its obligations under this Agreement, or as part of a bona fide corporate restructuring or sale of its business. As part of such a transaction, we may transfer your confidential information. INSYNC may engage third parties to provide all or part of the services, but remains responsible to you under this Agreement to the same extent for the services provided by third parties as if INSYNC had provided the services itself.
XXXII. Force Majeure
Neither party will be in breach of the Agreement if non-performance of an obligation is due to an event beyond its control - such as a significant power grid failure, a serious internet outage, natural disasters, war, riots, insurrection, epidemics, strikes or other organized industrial action, terrorism, or other events of a magnitude or kind against which it is not customary in the industry to take precautions.
XXXIII. Miscellaneous
A. Governing Law Unless otherwise required by mandatory law, this Agreement between you and INSYNC and any access to or use of the services is governed by the laws of Germany, excluding conflict-of-laws rules. INSYNC may enforce judicial decisions worldwide wherever you own assets. Both parties agree that claims under this Agreement may not be asserted later than two (2) years after the underlying event. B. Non-Transferability INSYNC may assign or delegate these terms of service and/or the INSYNC Privacy Policy, in whole or in part, at any time, with or without your consent, to any person or legal entity. You may not assign or transfer any rights or obligations under the terms of service or the privacy policy without our prior written consent; any unauthorized assignment or delegation is void. C. Section Headings and Summaries Section headings and brief descriptions within this Agreement are for convenience only and are not legally binding. D. Severability, No Waiver, Survival If any part of this Agreement is held invalid or unenforceable, that part will be construed as closely as possible to the parties' original intent. The remaining parts will remain in full force and effect. Any failure by INSYNC to enforce any provision of this Agreement does not constitute a waiver of the right to enforce such provision in the future. Our rights under this Agreement also survive its termination. E. Amendments; Entire Agreement This Agreement may only be modified by written amendment by an authorized representative of INSYNC or by publication of a revised version by INSYNC. These terms of service, together with the INSYNC Privacy Policy, constitute the entire and exclusive agreement between you and us. A service description may be modified by formal written agreement or by an exchange of communications (including by email or through INSYNC's ticketing system) containing the express consent of both authorized parties. Pre-printed terms on your order or other business documents will not form part of this Agreement. F. Order of Precedence This Agreement constitutes the entire and exclusive arrangement between the parties regarding its subject matter and supersedes all prior oral or written agreements or communications. You acknowledge that you have not relied on any statements, promises, or representations not expressly included in this Agreement. G. Hierarchy In the event of a conflict between the documents that make up the Agreement, the following hierarchy applies: signed hosting services agreement, country-specific terms (if any), service description, product-specific terms, supplementary terms to the General Terms and Conditions, General Terms and Conditions, and the acceptable use policy. H. Unenforceable Provisions If any part of the Agreement is held by a court to be unenforceable, the remainder of the Agreement remains in effect. The unenforceable part will be adjusted as far as possible to be enforceable while reflecting the business and financial intent of the parties. I. No Waiver Each party may enforce its rights under this Agreement even if it has refrained from doing so in the past or has waived individual rights. J. No Partnership The relationship between the parties is that of independent contractors, not business partners. Neither party is the agent of the other and neither party has the authority to bind the other to third parties. K. Interpretation Headings and summaries in this Agreement are for orientation only and are not part of the Agreement. The use of the word "including" is always to be understood in the sense of "including but not limited to." The terms "we" and "us" refer to INSYNC unless the context otherwise requires. L. Undisclosed Modifications If you have made changes to the Agreement without bringing them to INSYNC's attention in a manner that would have reasonably informed INSYNC of the change, the modification will not become part of the Agreement. M. Questions Questions about the terms of service? Contact us at hello@in-sync.io.