Privacy Policy
How INSYNC handles your personal data, what we collect, how we use it, and the rights you have under GDPR. This is a courtesy translation. The German version is legally binding.
Last updated: Last updated: May 11, 2026
The Short Version
We only collect the information you provide us yourself and the data necessary to provide our services. We do not sell your personal data. You decide what you share with us and how. You can request information, correction, or deletion of your data at any time. This privacy policy describes in detail what information we collect, how we use it, and what rights you have under the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
What Information We Collect
We only collect information from you that we actually need to provide and improve our services. Information you give us directly • Name and contact information (e.g. email address, phone number) when filling out our contact form, registering for our newsletter, or contacting us in any other way. • Communication content - when you write to us by email, contact form, or messenger service. • Project information you share with us during our cooperation. Information collected automatically • Technical access data such as IP address, browser type, operating system, referring page, and timestamp of your visit. • Usage data via cookies and similar technologies (see "Cookies and Tracking"). We do not knowingly collect personal data from children under 14.
How We Share Information
We do not sell your personal data. We only share your data with third parties in the following cases: • With service providers (e.g. hosting providers, payment service providers, analytics tools) we use to provide our services. These providers are contractually obligated to maintain confidentiality and only process the data in accordance with our instructions. • Where required by law or in response to legal requests from authorities. • In the event of corporate restructuring, merger, or sale - we will inform you of any such change. • With your explicit consent for the respective purpose. For data transfers to countries outside the EU/EEA, we ensure an adequate level of data protection through standard contractual clauses or other appropriate safeguards.
Data Storage and Deletion
We only store your personal data for as long as necessary for the purposes for which it was collected, or as required by statutory retention periods (in particular tax and commercial law). After the purpose has been fulfilled or upon your request, we will delete your data, unless statutory retention obligations prevent us from doing so. In such cases, the data will be blocked from further processing until the deadlines have passed. You can request information about, correction of, or deletion of your stored data at any time by emailing hello@in-sync.io.
Cookies and Tracking
Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help us make our website more user-friendly and analyze usage. We distinguish between: • Strictly necessary cookies - essential for the operation of the website (e.g. session management). These do not require your consent. • Functional cookies - improve user experience (e.g. saving preferences). • Analytics cookies - help us understand how visitors use our website. • Marketing cookies - used for personalized advertising. You give consent for non-essential cookies via our cookie banner on first visit. You can withdraw your consent at any time via the cookie settings in the website footer.
How We Protect Your Data
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include: • Encrypted transmission via TLS/SSL. • Encrypted storage of sensitive data. • Access controls and authentication mechanisms. • Regular security reviews and updates of our systems. • Training for our employees on data protection and information security. Despite all measures, no system can offer 100% protection. We continuously work on improving our security standards.
Global Privacy Practices
INSYNC is operated from Germany and is subject to the EU General Data Protection Regulation (GDPR). Our privacy practices follow GDPR standards globally, even for users from countries with different data protection laws. You have the following rights under GDPR: • Right of access (Art. 15 GDPR) • Right to rectification (Art. 16 GDPR) • Right to erasure (Art. 17 GDPR) • Right to restriction of processing (Art. 18 GDPR) • Right to data portability (Art. 20 GDPR) • Right to object (Art. 21 GDPR) • Right to withdraw consent at any time You can exercise these rights by emailing hello@in-sync.io.
Authority-Ordered Disclosure
We may be legally obligated to disclose your personal data to authorities. This applies in particular to: • Investigations by law enforcement agencies in connection with criminal offenses. • Court orders or other legally binding requests. • Tax inspections by tax authorities. In such cases, we will only disclose the data that is actually requested and required by law. Where legally permissible, we will inform you of such disclosures.
Communication With You
We will contact you exclusively for the following reasons: • Response to your inquiry or contact. • Provision and management of services you have booked. • Sending of contractually relevant information (e.g. invoices, contract updates). • Newsletter, if you have explicitly subscribed. • Important announcements regarding our services or this privacy policy. You can unsubscribe from the newsletter at any time. The unsubscribe link is included in every newsletter or you can email hello@in-sync.io.
Complaint Management
If you have a complaint regarding our handling of your personal data, please contact us first by email at hello@in-sync.io. We will respond within 14 days at the latest. If our response does not satisfy you, you have the right to file a complaint with the competent data protection supervisory authority. In Bavaria, this is: Bayerisches Landesamt für Datenschutzaufsicht (BayLDA) Promenade 18 91522 Ansbach Germany poststelle@lda.bayern.de
Dispute Resolution
In the event of disputes regarding the processing of personal data, we are committed to seeking an amicable solution first. If no agreement can be reached, you have the following options: • Filing a complaint with the competent data protection supervisory authority (see "Complaint Management"). • Civil law action against EL Industries GmbH before the competent court. • Mediation through an independent dispute resolution body. EU consumers can also use the EU Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr.
Changes and Contact
We may update this privacy policy from time to time to reflect changes to our services, legal requirements, or our processes. The current version is always available on this page. For material changes, we will inform you appropriately (e.g. via email or a notice on the website). For questions about this privacy policy or about processing your personal data, please contact us: INSYNC - EL Industries GmbH Bahnhofstraße 17 92637 Weiden i.d. OPf Germany Email: hello@in-sync.io Phone: +49 157 92460370